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Thursday, May 17
 

1:00pm PDT

Opera Trainer Arrival N/A
 
Friday, May 18
 

9:30am PDT

Opera Kick Off Meeting TBA

10:30am PDT

Opera Configuration TBA
 
Saturday, May 19
 

8:00am PDT

Opera Configuration TBA
 
Sunday, May 20
 

8:00am PDT

Opera Configuration TBA
 
Monday, May 21
 

8:00am PDT

Opera Configuration TBA
 
Tuesday, May 22
 

8:00am PDT

Delta Service Essentials 1 & 2 (Session A) De La 1

1:00pm PDT

Getting to Know Delta Hotels (Session A) De La 1
 
Wednesday, May 23
 

8:00am PDT

Delta Service Essentials 1 & 2 (Session B) De La 1

1:00pm PDT

Operations Training Team Arrival N/A Getting to Know Delta Hotels (Session B) De La 1

3:00pm PDT

Leadership One-On-One: Culinary, Restaurant, Events, IRD, Marketplace De La 1 Leadership One-On-One: Front Office De La 1
 
Thursday, May 24
 

8:30am PDT

Opera Core (Part 1 of 3) - AM Session TBA

10:30am PDT

Leadership One-On-One: Housekeeping In Department

11:30am PDT

Steps of Service: Restaurant / IRD / Events De La 1

12:30pm PDT

Great Food, Safe Food / BSA Review De La 1

1:00pm PDT

Opera Core (Part 1 of 3) - PM Session TBA

5:00pm PDT

Daily Leadership Wrap De La 1
 
Friday, May 25
 

8:00am PDT

Daily Purpose Meeting In Department Housekeeping Training: ABCs of Housekeeping De La 2

8:30am PDT

Opera Core (Part 2 of 3) - AM Session TBA

9:00am PDT

EMC Training Grand River Housekeeping: Guestroom Cleaning In Department

1:00pm PDT

Opera Core (Part 2 of 3) - PM Session TBA

1:30pm PDT

BSA / GFSA / HACCP Walk Through In Department

5:00pm PDT

Daily Leadership Wrap De La 1
 
Saturday, May 26
 

8:00am PDT

Daily Purpose Meeting In Department Housekeeping Training: Delta Basics De La 2

8:30am PDT

Opera Core (Part 3 of 3) - AM Session TBA

9:00am PDT

Housekeeping: Guestroom Cleaning In Department

11:30am PDT

Food Show Planning Meeting In Department In-Room Dining Training In Department

12:30pm PDT

Micros Training Grand River

1:00pm PDT

Opera Core (Part 3 of 3) - PM Session TBA

5:00pm PDT

Daily Leadership Wrap De La 1
 
Sunday, May 27
 

8:00am PDT

Daily Purpose Meeting In Department Housekeeping Training: Guestroom Staging In Department

8:30am PDT

Marriott Rewards & EMPOWER Training - AM Session De La 2

9:00am PDT

Housekeeping: Guestroom Cleaning In Department

11:30am PDT

Bar Arts: Bar 101 De La 1

1:00pm PDT

Bar Arts: Psychology of Hospitality De La 1 Marriott Rewards & EMPOWER Training - PM Session De La 2

5:00pm PDT

Daily Leadership Wrap De La 1
 
Monday, May 28
 

8:00am PDT

Daily Purpose Meeting In Department Housekeeping Training: Stayover vs. Checkout Cleaning In Department

8:30am PDT

BSA & GuestVoice Training - AM Session De La 2 Events Test Meal: AM Coffee Break Foyer

9:00am PDT

Housekeeping: Guestroom Cleaning / Room Inspections In Department

11:30am PDT

Food Show De La 1 Front Office: Attend Food Show De La 1

3:30pm PDT

BSA & GuestVoice Training - PM Session De La 2

5:00pm PDT

Daily Leadership Wrap De La 1
 
Tuesday, May 29
 

7:30am PDT

Events Test Meal: Breakfast Buffet Foyer

8:00am PDT

Daily Purpose Meeting In Department Housekeeping Training: Ecolab Training In Department

8:30am PDT

Delta Hotels Elevated Service De La 1

9:00am PDT

Housekeeping: Guestroom Cleaning / Room Inspections In Department

1:00pm PDT

Front Office Role Play / Empower Practice De La 2

1:30pm PDT

IRD All Day Menu Test Meal In Department Bar Arts: Cocktail Training In Department All Day Menu Test Meal #1 Metropolis Group Housing Block Build TBA

3:30pm PDT

Marketplace Menu Review Marketplace

5:00pm PDT

Daily Leadership Wrap De La 1
 
Wednesday, May 30
 

8:00am PDT

Daily Purpose Meeting In Department Housekeeping Training: Bed Bugs, Biohazard, Laundry In Department

8:30am PDT

Welcome to MARSHA TBA

9:00am PDT

Housekeeping: Guestroom Cleaning / Room Inspections In Department

11:30am PDT

IRD Breakfast Menu Test Meal In Department Breakfast Test Meal #1 Metropolis

2:00pm PDT

Events Test Meal: Lunch Buffet / Delta Celebration De La 1

3:30pm PDT

Marketplace Menu Review Marketplace

5:00pm PDT

Daily Leadership Wrap De La 1
 
Thursday, May 31
 

8:00am PDT

Daily Purpose Meeting In Department Housekeeping Training: DND In Department

8:30am PDT

AR Conversion TBA MARSHA Mini Hotels - Groups TBA

9:00am PDT

Housekeeping: Guestroom Final Clean / Prep for Opening In Department

11:30am PDT

IRD Breakfast Menu Test Meal In Department Breakfast Test Meal #2

1:00pm PDT

Front Office Conversion TBA

1:30pm PDT

IRD All Day Menu Test Meal In Department All Day Test Meal #2 Metropolis

3:30pm PDT

Prep for Open In Department

5:00pm PDT

Daily Leadership Wrap De La 1
 
Friday, June 1
 

8:00am PDT

Daily Purpose Meeting In Department

3:00pm PDT

Opening Day N/A
 
Saturday, June 2
 

8:30am PDT

Inventory Management TBA

1:30pm PDT

Oxi & Marriott Rewards Training TBA
 
Sunday, June 3
 

1:30pm PDT

AR - What's New & Conversion Prep TBA
 
Monday, June 4
 

1:30pm PDT

Opera Turnover TBA
 
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Thursday, May 17
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De La 1
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Foyer
Grand River
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TBA
  • Brand Service Training
  • BSA Training
  • Conversion Activities
  • Daily Stand Up
  • Food Shows
  • Leadership Meetings
  • Micros Training
  • Opening Day
  • Operations Training
  • PMS Training
  • Role Plays
  • Systems Configuration
  • Test Meals
  • Job Title
  • Accounting
  • Bartenders
  • Culinary
  • Engineering
  • Events
  • Front Office
  • Housekeeping
  • HR
  • In-Room Dining
  • INFO
  • Leadership
  • Marketplace
  • Night Audit
  • Restaurant
  • Sales