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Thursday
, May 17
N/A
1:00pm •
Opera Trainer Arrival
Friday
, May 18
TBA
9:30am •
Opera Kick Off Meeting
10:30am •
Opera Configuration
Saturday
, May 19
TBA
8:00am •
Opera Configuration
Sunday
, May 20
TBA
8:00am •
Opera Configuration
Monday
, May 21
TBA
8:00am •
Opera Configuration
Tuesday
, May 22
De La 1
8:00am •
Delta Service Essentials 1 & 2 (Session A)
1:00pm •
Getting to Know Delta Hotels (Session A)
Wednesday
, May 23
De La 1
8:00am •
Delta Service Essentials 1 & 2 (Session B)
1:00pm •
Getting to Know Delta Hotels (Session B)
3:00pm •
Leadership One-On-One: Culinary, Restaurant, Events, IRD, Marketplace
3:00pm •
Leadership One-On-One: Front Office
N/A
1:00pm •
Operations Training Team Arrival
Thursday
, May 24
De La 1
11:30am •
Steps of Service: Restaurant / IRD / Events
12:30pm •
Great Food, Safe Food / BSA Review
5:00pm •
Daily Leadership Wrap
In Department
10:30am •
Leadership One-On-One: Housekeeping
TBA
8:30am •
Opera Core (Part 1 of 3) - AM Session
1:00pm •
Opera Core (Part 1 of 3) - PM Session
Friday
, May 25
De La 1
5:00pm •
Daily Leadership Wrap
De La 2
8:00am •
Housekeeping Training: ABCs of Housekeeping
Grand River
9:00am •
EMC Training
In Department
8:00am •
Daily Purpose Meeting
9:00am •
Housekeeping: Guestroom Cleaning
1:30pm •
BSA / GFSA / HACCP Walk Through
TBA
8:30am •
Opera Core (Part 2 of 3) - AM Session
1:00pm •
Opera Core (Part 2 of 3) - PM Session
Saturday
, May 26
De La 1
5:00pm •
Daily Leadership Wrap
De La 2
8:00am •
Housekeeping Training: Delta Basics
Grand River
12:30pm •
Micros Training
In Department
8:00am •
Daily Purpose Meeting
9:00am •
Housekeeping: Guestroom Cleaning
11:30am •
In-Room Dining Training
11:30am •
Food Show Planning Meeting
TBA
8:30am •
Opera Core (Part 3 of 3) - AM Session
1:00pm •
Opera Core (Part 3 of 3) - PM Session
Sunday
, May 27
De La 1
11:30am •
Bar Arts: Bar 101
1:00pm •
Bar Arts: Psychology of Hospitality
5:00pm •
Daily Leadership Wrap
De La 2
8:30am •
Marriott Rewards & EMPOWER Training - AM Session
1:00pm •
Marriott Rewards & EMPOWER Training - PM Session
In Department
8:00am •
Daily Purpose Meeting
8:00am •
Housekeeping Training: Guestroom Staging
9:00am •
Housekeeping: Guestroom Cleaning
Monday
, May 28
De La 1
11:30am •
Food Show
11:30am •
Front Office: Attend Food Show
5:00pm •
Daily Leadership Wrap
De La 2
8:30am •
BSA & GuestVoice Training - AM Session
3:30pm •
BSA & GuestVoice Training - PM Session
Foyer
8:30am •
Events Test Meal: AM Coffee Break
In Department
8:00am •
Daily Purpose Meeting
8:00am •
Housekeeping Training: Stayover vs. Checkout Cleaning
9:00am •
Housekeeping: Guestroom Cleaning / Room Inspections
Tuesday
, May 29
De La 1
8:30am •
Delta Hotels Elevated Service
5:00pm •
Daily Leadership Wrap
De La 2
1:00pm •
Front Office Role Play / Empower Practice
Foyer
7:30am •
Events Test Meal: Breakfast Buffet
In Department
8:00am •
Daily Purpose Meeting
8:00am •
Housekeeping Training: Ecolab Training
9:00am •
Housekeeping: Guestroom Cleaning / Room Inspections
1:30pm •
IRD All Day Menu Test Meal
1:30pm •
Bar Arts: Cocktail Training
Marketplace
3:30pm •
Marketplace Menu Review
Metropolis
1:30pm •
All Day Menu Test Meal #1
TBA
1:30pm •
Group Housing Block Build
Wednesday
, May 30
De La 1
2:00pm •
Events Test Meal: Lunch Buffet / Delta Celebration
5:00pm •
Daily Leadership Wrap
In Department
8:00am •
Housekeeping Training: Bed Bugs, Biohazard, Laundry
8:00am •
Daily Purpose Meeting
9:00am •
Housekeeping: Guestroom Cleaning / Room Inspections
11:30am •
IRD Breakfast Menu Test Meal
Marketplace
3:30pm •
Marketplace Menu Review
Metropolis
11:30am •
Breakfast Test Meal #1
TBA
8:30am •
Welcome to MARSHA
Thursday
, May 31
De La 1
5:00pm •
Daily Leadership Wrap
In Department
8:00am •
Daily Purpose Meeting
8:00am •
Housekeeping Training: DND
9:00am •
Housekeeping: Guestroom Final Clean / Prep for Opening
11:30am •
IRD Breakfast Menu Test Meal
1:30pm •
IRD All Day Menu Test Meal
3:30pm •
Prep for Open
Metropolis
1:30pm •
All Day Test Meal #2
TBA
8:30am •
MARSHA Mini Hotels - Groups
8:30am •
AR Conversion
1:00pm •
Front Office Conversion
Friday
, June 1
In Department
8:00am •
Daily Purpose Meeting
N/A
3:00pm •
Opening Day
Saturday
, June 2
TBA
8:30am •
Inventory Management
1:30pm •
Oxi & Marriott Rewards Training
Sunday
, June 3
TBA
1:30pm •
AR - What's New & Conversion Prep
Monday
, June 4
TBA
1:30pm •
Opera Turnover
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Delta Detroit Metro Airport
America/Los Angeles
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De La 1
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Foyer
Grand River
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Thursday
, May 17
Friday
, May 18
Saturday
, May 19
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, May 20
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, May 21
Tuesday
, May 22
Wednesday
, May 23
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, May 24
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, May 25
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, May 26
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, May 27
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, May 28
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, May 29
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, May 31
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, June 1
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, June 2
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, June 3
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, June 4
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De La 1
De La 2
Foyer
Grand River
In Department
Marketplace
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N/A
TBA
Session Type
Brand Service Training
BSA Training
Conversion Activities
Daily Stand Up
Food Shows
Leadership Meetings
Micros Training
Opening Day
Operations Training
PMS Training
Role Plays
Systems Configuration
Test Meals
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Accounting
Bartenders
Culinary
Engineering
Events
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Housekeeping
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INFO
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Sales
